Legal & Disclosures

Axiom Bank Online Service eSign Disclosure & Consent

We suggest you read this document carefully and print a copy for your reference.

The Online service E-sign Disclosure and Consent applies to all Communications for those products and services offered through the Online Service that are not otherwise governed by the terms and conditions of an electronic disclosure and consent.

The words “we,” “us,” and “our” refer to the Axiom Bank entity with whom you have your account, and the words “you” and “your” mean you, the individual(s) or entity identified on the Account(s). As used in this Disclosure, “Account” means the account you have with us. “Communication” means any customer agreements or amendments thereto, disclosure, notices, responses to claims, transaction history, privacy policies and all other information related to the product or service, including but not limited to information that we are required by law to provide to you in writing. “Online Service” means Axiom Bank Online.

1. Scope of Communication to Be Provided in Electronic Form. When you use a product or service to which this Disclosure applies, you agree that we may provide you with any Communications in electronic format, and that we may discontinue sending paper Communications to you, unless and until you withdraw your consent as described below. Your consent to received electronic communications and transactions includes, but is not limited to:

All legal and regulatory disclosures and communications associated with the product or service available through the Online Service for your Account.

Notices or disclosures about a change in the terms of your Account or associated payment feature and responses to claims, and

Privacy policies and notices.

2. Method of Providing Communications to You in Electronic Form. All Communications that we provide to you in electronic form will be provided either (1) via e-mail, (2) by access to a web site that we will designate in an e-mail notice we send to you at the time the information is available, or (3) to the extent permissible by law, by access to a web site that we will generally designate in advance for such purpose.

3. How to Withdraw Consent. You may withdraw your consent to receive Communications in electronic form by contacting us at 1-888-425-4882 or by visiting a branch of Axiom Bank. At our option, we may treat your provision of an invalid email address, or the subsequent malfunction of a previously valid email address, as a withdrawal of your consent to receive electronic Communications. We will not impose any fee to process the withdrawal of your consent to receive electronic Communications however your access and use of the Online Service will be terminated. Any withdrawal of your consent to receive electronic Communications will be effective only after we have a reasonable period of time to process the withdrawal.

4. How to Update Your Records. It is your responsibility to provide us with true accurate and complete e-mail address, contact, and other information related to this Disclosure and your Account(s), and to maintain and update promptly any changes in this information. You can update information (such as your e-mail address) through the Online Service or by contacting our Customer Support Department at 1-888-425-4882.

5. Hardware and Software Requirements. In order to access, view and retain electronic Communications that we make available to you, you must have:

A personal computer or other device that is capable of accessing the Internet. Your access to this page verifies that your system/device meets these requirements.

An Internet web browser which is capable of supporting 128-bit SSL encrypted communications, which requires a minimum web browser version of either Microsoft Internet Explorer version 6.0 and your system or device must have 128-bit SSL encryption software. Your access to this page verifies that your browser and encryption software/device meets these requirements.

You must have software which permits you to receive and access Portable Document Format or “PDF” files, such as Adobe Acrobat Reader version 9.0 and above. Your access to this page verifies that your system / device has the necessary software to permit you to receive and access PDF files.

6. Requesting Paper Copies. You have the ability to download and print any documents we send to you through the electronic signature system. To request paper copies of documents provide name, email, telephone number, date, and postal address to Axiom Bank 258 Southhall Lane, Suite 400, Maitland, FL 32751 or call our Customer Support Department at 1-888-425-4882. Any fees associated with requesting paper copies will be disclosed by the Bank.

7. Consent. By placing a checkmark in the box next to the “I have read and agree to the ESIGN Disclosure”, you consent to the electronic delivery of the ESIGN terms and notices.

8. Termination / Changes. We reserve the right, in our sole discretion, to discontinue the provision of your electronic communications, or to terminate or change the terms and conditions on which we provide electronic communications. We will provide you with notice of any such termination or change as required by law.

 

Privacy Notice

 

FACTS

WHAT DOES AXIOM BANK, N.A.

DO WITH YOUR PERSONAL INFORMATION?

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and paymenthistory
  • Account balances and transaction or losshistory
  • Credit history and checking account information

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Axiom Bank, N.A chooses to share; and whether you can limit this sharing.

 

For our affiliates to market to you
Reasons we can share your personal information Does Axiom Bank, N.A. share? Can you limit this sharing?
For our everyday business purposes—such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes— to offer our products and services to you Yes No
For joint marketing with other financial companies No We do not share
For our affiliates’ everyday business purposes— information about your transactions and experiences No We do not share
For our affiliates’ everyday business purposes— information about your creditworthiness No We do not share
For our affiliates to market to you No We do not share
For nonafiliates to market to you No We do not share

 

Questions? Call toll-free 1-800-584-0015 or visit www.AxiomBanking.com

Who we are

Who is providing this notice? Axiom Bank means Axiom Bank, N.A.
What we do
How does Axiom Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic, and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Axiom Bank collect my personal information? We collect your personal information, for example, when you
  • Open an account or apply for aloan
  • Use your credit or debit card or make deposits or withdrawals from your account
  • Provide account information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing? Federal law gives you the right to limit only
  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.

Definitions

Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Axiom Bank does not share with our affiliates.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Axiom Bank does not share with non-affiliates so they can marketto you.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Axiom Bank does not jointly market.
Other important information

In addition to federal law, if you are protected by specific state or local regulations concerning information sharing and marketing, Axiom Bank, N.A. will also fully comply with those regulations.

 

 

 

 

CONSUMER FEE SCHEDULE                                                       Effective Date: 10/01/2018

Account Certification Letter

$25.00

Balance Inquire Charges

$2.00

Bank Check Replacement Indemnity

$50.00

Bond Redemption

$5.00

Card Activity Charge (non-Axiom Bank ATM withdrawal)

$2.00

Card Activity Charges – Annual Card (Opportunity Checking)

$12.00

Card Activity Charges – Replacement Card Fee

$10.00

Card Activity Charges (foreign bank international transaction)

Varies

Card Activity Charges (international transaction)

$2.00

Card Activity Charges – RUSH Card Replacement

$75.00

Cashier’s Check

$10.00

Cashier’s Check Exchanged for an On-Us-Check (non-customer)

$20.00

Charge for Non-Usage/Inactivity (balances less than $1,000)

$15.00 / monthly from month 6-12 of inactivity

Charge for Dormancy (balances less than $1,000)

$15.00 / monthly after 12 months

Check Cashing (see check cashing fee schedule)

Varies

Check Copy

$5.00

Collection Item

$25.00

Credit or Verification of Deposit (VOD)

$25.00

Deposit Item Returned

$15.00

Deposit Correction Fee

$10.00

Early Account Closure (non-CD accounts - within the first 90 days))

$25.00

Fax Request

$2.00/per page

Foreign Collection Item

$30.00

Levy/Garnishment

$100.00

Money Order (customer)

Free

Money Order (non-customer)

$3.00

Money Order Dormant

$15.00

Notary

Varies

OD/NSF Charge (paid overdraft ACH, ATM, check, POS)

$34.00 / item

On-Us Check Cashing (non-customer)

$3.00

Over Limit Activity Charges (Money Market and Savings accounts)

$10.00

Paper Statement

$5.00 / monthly

Personal Account Reconcilement

$25.00/ hour

Photocopy

$2.00/ page

Redeposit Return Check

$10.00

Research

$25.00/ hour (one hour minimum)

Return Check Charge (Checks or ACH returns)

$34.00/ item

Return Mail Charge (per statement)

$15.00

Stop Payment (money order or cashier’s check can only be stopped after 90 days)

$34.00

Sweep Transfer Fee

$5.00

Telephone Transfer Fee (via Call Center agent)

$5.00

Wire Confirmation Email

$2.00

Wire Recall/Trace/Research

$75.00

Wire Transfer (incoming swift/foreign wire)

$65.00

Wire Transfer (incoming wire)

$10.00

Wire Transfer (outgoing domestic wire)

$20.00

 

TRUTH IN SAVINGS – AXIOM GO CHECKING

Axiom Bank
258 Southhall Lane, Suite 400
Maitland, Florida 32751
(800) 584-0015

customersupport@axiombanking.com
AxiomBanking.com

 

ELIGIBILITY REQUIREMENTS. You must be at least 18 years-old in order to open this account.

 

MINIMUM BALANCE REQUIREMENTS. You must deposit $25.00 to open this account.

A $5.99 monthly service fee will be imposed each statement cycle.  This fee will be waived by establishing a Direct Deposit into the account each statement cycle or one (1) debit card transaction being posted to the account per statement cycle.

 

PROCESSING ORDER. All credit transactions are processed first. Debits, or withdrawals, from your account will be processed in the order they are received. The processing order of these items is important because if there is not enough money in the account to pay for the items in the order they are processed in accordance with the processing order, there may be an overdraft on your account which may result in overdraft or non-sufficient funds fees or an increase in the amount of these fees.

 

TRANSACTION LIMITATIONS. No transaction limitations apply to this account.

 

ADDITIONAL INFORMATION REGARDING YOUR ACCOUNT. The debit card associated with your account may not be used at all car rental locations. Please contact us at 1-800-584-0015 for more details. For accounts opened online, funds from electronic transfers used to open the account online will be available within 3 to 5 business days after the date your online account was credited.

 

FEES AND CHARGES. Please refer to the separate fee schedule provided to you with this disclosure for information about fees and charges associated with this account. A fee schedule will be provided to you at the time you open an account, periodically when fees or charges change, and upon request.

 

 

 

 

 

Deposit Account Agreement

General Agreement. The terms ”you” and ” your” refer to the depositor (whether multi-party or single-party) and the terms ” we,” ” us” and “our” refer to the financial institution. The acronym” NOW” means Negotiable Order of Withdraw al. You understand the following Account Agreement (” Agreement”) governs your account with us along with any other documents applicable to your account, which includes the Truth In Savings Account Disclosure and the Privacy Policy, and w here applicable, the Funds Availability Policy and the Electronic Fund Transfer (Agreement and) Disclosure (” Disclosures”), which are incorporated by reference. By providing a written or electronic signature on the Account Information document or other agreement to open your account, or by using any of our deposit account services, you and any identified account owners agree to the terms contained in this Account Agreement.

General Rules. The following rules apply to all types of accounts:

1. Deposits. Deposits may be made in person, by mail, or in another form and manner as agreed by us in our sole discretion. We are not responsible for transactions mailed until we actually receive and record them. We may, at our sole discretion, refuse to accept particular instruments as deposits. Cash deposits are credited to your account according to this Agreement. Other items you deposit are handled by us according to our usual collection practices. If an item you deposit is returned unpaid, we will debit your account and adjust any interest earned. You are liable to us for the amount of any check you deposit to your account that is returned unpaid. In addition, you are liable to us for all costs and expenses related to the collection of any or all of that amount from you. Funds deposited to your account are available in accordance w it h the Disclosures.

2. Collection of Deposited Items. In receiving items for deposit or collection, we act only as your agent and assume no responsibility beyond the exercise of ordinary care. All items are credited subject to final settlement in cash or credits. We shall have the right to forward items to correspondents including all Federal Reserve Banks, and we shall not be liable for default or neglect of said correspondents for loss in transit, nor shall any correspondent be liable except for its own negligence. You specifically authorize us or our correspondents to utilize Federal Reserve Banks to handle such items in accordance with provisions of Regulation J (12 CFR Part 210), as revised or amended from time to time by the Federal Reserve Board. In the event we are subject to local clearinghouse rules, you specifically authorize us to handle such it ems in accordance with the rules and regulations of the clearinghouse.
If we permit you to withdraw funds from your account before final settlement has been made for any deposited item, and final settlement is not made, we have the right to charge your account or obtain a refund from you. In addition, we may charge back any deposited item at any time before final settlement for whatever reason. We shall not be liable for any damages resulting from the exercise of these rights. Except as may be attributable to our lack of good faith or failure to exercise ordinary care, we will not be liable for dishonor resulting from any reversal of credit, return of deposited items or for any damages resulting from any of those actions.

3. Set-offs and Liens. We may set-off funds in your account and any other accounts held by you, jointly or individually, to pay any debt you may owe us; this includes any item(s) that we have cashed for you that are returned to us unpaid. If the account is a multi-party account, we may offset funds for the debt of any one of the owners. In addition, you grant to us a security interest in your deposit accounts to secure any debt you may owe us in any non-consumer transaction.

4. Claims. In response to any garnishment, attachment, restraining order, injunction, levy, citation to discover assets, judgment, reclamation, other order of court or other legal process (“Claim(s)”), we have the right to place a hold on, remove from your account(s) and/or remit to the designated third-party(ies) any amount on deposit in your account as set forth in and required by such Claim(s). If the account(s) is/are held jointly, we may place the hold, remove from the account(s) and/or remit the amounts from the account(s) arising from any Claim(s) relating to any one or more of the account holders. In addition, we may charge against your account(s) any fee authorized by law in connection with the Claim(s) or as otherwise set forth in the Disclosures.

5. Expenses. You agree to be liable to us for any loss, cost or expense that we incur as a result of any dispute involving your account, including reasonable attorneys’ fees to the extent permitted by law, and you authorize us to deduct such loss, cost or expense from your account without prior notice to you.

6. Dormant Accounts. You understand that if your account is dormant you may be charged the fee specified in the Disclosures and we may stop paying interest to the extent permitted by law. You understand that your account balance may be escheated (that is, turned over to the state) in accordance with state law.

7. Single-Party Accounts. If the account is noted as a single-party account, at the death of the individual, ownership of the funds remaining in the account will pass to the individual’s estate. If the account is noted as a single-party with pay on death designation, upon the death of the party, ownership passes to the pay on death beneficiary(ies) and will not be part of the deceased party’s estate.

8. Multi-Party, Pay on Death, Fiduciary and Custodial Accounts. You acknowledge that if your account is set up as a multi-party, pay on death, fiduciary or custodial account, it is your sole responsibility to determine the legal effects of opening and maintaining an account of this nature.

9. Multi-Party Accounts. If the account is designated as a multi-party account, the parties ow n the account in proportion to net contributions unless there is clear and convincing evidence of a different intent. If the account is designated as a multi-party with right of survivorship, upon the death of one of the parties to the account, ownership passes equally to the surviving party(is) as his or her separate property and estate. However, if one of the surviving parties is the spouse of the deceased party then the ownership interest of the deceased party passes to the surviving spouse. Upon the death of the last party of a multi-party account, ownership of the proceeds of the account passes over to the deceased party’ s estate. If the account is designated as a multi-party without right of survivorship, upon death of party, the deceased party’ s ownership interest passes as part of the deceased party’ s estate. Upon our written notification of death of any person named on the account, we may freeze the account until we have received satisfactory evidence as to the disposition of the account. If the account is designated as a multi-party with right of survivorship and pay on death, upon the death of the last surviving party, ownership passes to the pay on death beneficiary(is) and is not part of the last surviving party’ s estate. In the case of an account w here more than one beneficiary is named on the account, the beneficiaries shall share equally in the funds of the account, and we may pay all of the account funds to any of the beneficiaries. If the account is designated a multi-party account – tenancy by the entirety, the parties to the account must be husband and wife.

Upon the death of either spouse, ownership of the proceeds of that account passes to the surviving party as his or her separate property or estate. All deposits of a multi-party account are the property of the person(s) indicated on the account and we may release all or any part of the amount in the account to honor checks, withdrawals, orders or requests from any person named on this account. Any person named on the account is liable for the amount of any overdraft regardless of whether he or she signed the item or benefited from the proceeds of the item. Upon receiving written notice from any person named on the account, we may freeze the account. The account may be frozen until we receive written notice, signed by all parties named in the account as to the disposition of funds. We may use the funds to satisfy a debt or judgment of any person named on the account if ordered to do so by a court of law.

10. Pay on Death Account. If this account is noted as a Pay on Death account, you may change the named beneficiary(is) at any time by a written direction to us.

11. In Trust For Account. If this account is noted as an In Trust For account, you as trustee(s) may change the named beneficiary(is) at any time by a written direction to us. You reserve the right to withdraw all or part of the deposit at any time. Such withdrawal shall constitute a revocation of the trust agreement as to the amount withdrawn. The beneficiary(is) acquire the right to withdraw only if: (I) all of the trustees die, and (ii) the beneficiary is then living. The beneficiary(it) is only entitled to the amount that is in the trust after all of the trustee’s outstanding checks and debits have been paid. If all of the beneficiaries predecease the trustee(s), the named beneficiary’ s(is’) death shall terminate the trust and title to the money shall vest in the trustee(s). If two or more beneficiaries are named and survive the death of all the trustees, such beneficiaries will own the account in equal shares without right of survivorship.

12. Custodial Account. A custodial account is subject to applicable law as adopted by the state in which the account is opened. The documents that authorize the custodianship may be required for the account. An account opened under the Uniform Transfers/Gift s to Minors Act must be opened in the name of a custodian” as custodian for (name of minor) under the Uniform Transfer to Minors Act”. There may be only one custodian and one minor as beneficiary for each minor account.

13. Convenience Account. If the account is designated as a Convenience account, it must be opened in the name of one principal with one or more individuals designated as agent(s). Agent(s) have the right to make deposits, withdraw funds, and draw checks on such account. The principal has the power to designate the agent(s) and to substitute or remove agent(s). The agency relationship created under this account is not affected by the subsequent death or incompetence of the principal. All deposits are the property of the principal. Any balance in the account shall be paid to the guardian of the property of the principal or to the principal’s personal representative upon presentation of effective written notice and, if applicable, proof of judicial appointment by a court of competent jurisdiction. No such notice is effective until it is served upon and received by one of our officers during regular banking hours and in such time and manner as to afford us a reasonable opportunity to act on it. Any payment made is a valid and sufficient release and discharge from all claims for payments so paid.

14. Power of Attorney. If you wish to name another person to act as your attorney in fact or agent in connection with your account, we must approve the form of appointment.

15. Fees, Service Charges and Balance Requirements. You agree you are responsible for any fees, charges, balance, or deposit requirements as stated in the Disclosures.

16. Non-Sufficient Funds. If your account lacks sufficient available funds to pay a check, preauthorized transfer, or other debit activity presented for payment, we may return such item for non-sufficient funds and may charge you a fee as provided in the Disclosures, subject to our Overdraft Policy, and, if applicable, to any overdraft protection plan you have consented to in writing with us. Regardless, our handling of the item may subject your account to a fee. We will process checks and other debit items in the order identified in your Truth In Savings disclosure.

17. Amendments and Alterations. You agree that the terms and conditions governing your account may be amended by us from time to time. We will notify you of amendments as required by applicable law. Your continued use of the account evidences your agreement to any amendments. Notices will be sent to the most recent address shown on the account records. Only one notice will be given in the case of joint account holders.

18. Notices. You are responsible for notifying us of any address or name changes, the death of an account holder or other information affecting your account. Notices must be in a form and manner acceptable to us with enough information to allow us to identify the account. Notice sent by you to us is not effective until we have received it and have a reasonable opportunity to act on it. Written notice sent by us to you is effective when mailed to the last address supplied to us.

19. Closing Account. We may close the account at any time, with or without cause, by sending you notice and a check for the balance in our possession to which you are entitled. At our discretion, we have the authority to pay an otherwise properly payable check, which is presented after the closing of your account.

20. Transfers and Assignments. You cannot assign or transfer any interest in your account unless we agree in writing.

21. Applicable Laws and Regulations. You understand that this Agreement is governed by the laws of the state in which the account is opened unless federal law controls. Changes in these laws may change the terms and conditions of your account. We will notify you of any changes as required by law.

22. ACH and Wire Transfers. This Agreement is subject to Article 4 A of the Uniform Commercial Code – Funds Transfers as adopted by the state in which the account is opened. If you send or receive a w ire transfer, you agree that Fedwire® Funds Service may be used. Federal Reserve Board Regulation J is the law that covers transactions made over Fedwire® Funds Service. When you originate a funds transfer for which Fedwire® Funds Service is used, and you identify by name and number a beneficiary financial institution, an intermediary financial institution or a beneficiary, we and every receiving or beneficiary institution may rely on the identifying number to make payment. We may rely on the number even if it identifies a financial institution, person or account other than the one named. If you are a party to an Automated Clearing House (” ACH” ) entry, you agree to be bound by the rules and regulations of the National Automated Clearing House Association (” NACHA” ) Operating Rules, the Rules of any local ACH, and the Rules of any other system through which the entry is made.

Provisional Payment. Credit we give you is provisional until we receive final settlement for that entry. If we do not receive final settlement, you agree that we are entitled to a refund of the amount credited to you in connection with the entry, and the party making payment to you via such entry (i.e., the originator of the entry) shall not be deemed to have paid you in the amount of such entry.

Notice of Receipt. We will not provide you with notice of our receipt of the order, unless we are so requested by the transfer originator in the order. However, we will continue to notify you of the receipt of payments in the periodic statements we provide to you.

Choice of Law. We may accept on your behalf payments to your account which have been transmitted, that are not subject to the Electronic Fund Transfer Act, and your rights and obligations with respect to such payments shall be construed in accordance with and governed by the laws of the state where we are located. International ACH Transactions. If your transaction originates from a financial agency that is outside of the territorial jurisdiction of the United States, it may be subject to additional review for compliance with the rules of the Office of Foreign Assets Control (OFAC). If additional review is required, the International ACH transaction will not be available to you until it passes final verification.

23. Stop Payments. You may stop payment on a check drawn against your account by a record or written order or other confirmation as allowed by us. The Stop Payment Order must describe the item or account with reasonable certainty and be received in a time and manner that gives us a reasonable opportunity to act on it. We may in our sole discretion accept oral stop payment requests on checks. If we exercise our right to accept your oral request and you fail to confirm this request in a record or writing within 14 days, we reserve the right to cancel your request. Stop payments remain in effect for 6 months or until we receive a record or writing revoking the stop payment, whichever occurs first. You may be charged a fee every time you request a stop payment, even if it is a continuation of a previous stop payment request. You understand that we may accept the stop payment request from any of the joint owners of the account regardless of who signed the check or authorized the transfer. Our acceptance of a stop payment request does not constitute a representation by us that the item has not already been paid or that we have had a reasonable opportunity to act on the request.

24. Checks. All negotiable paper (“checks”) presented for deposit must be in a format that can be processed and we may refuse to accept any check that does not meet this requirement. All endorsements on the reverse side of any check deposited into your account, or on any check issued by you, must be placed on the left side of the check when looking at it from the front, and must be placed so as to not go beyond an area located 1-1/2 inches from the left edge of the check when looking at it from the front. It is your responsibility to ensure that this requirement is met. You are responsible for any loss incurred by us for failure of an endorsement to meet this requirement.

25. Substitute Checks. To make check processing faster, federal law permits financial institutions to replace original checks with “substitute checks.” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: “This is a legal copy of your check. You can use it the same way you would use the original check.” You may use a substitute check as proof of payment just like the original check. Some or all of the checks that you receive back from us may be substitute check(s).

26. Stale or Postdated Checks. We reserve the right to pay or dishonor a check more than 6 months old without prior notice to you. If you can write checks on your account, you agree not to postdate any check drawn on the account. If you do, and the check is presented for payment before the date of the check, we may pay it or return it unpaid. We are not liable for paying any stale or postdated check. Any damages you incur that we may be liable for are limited to actual damages not to exceed the amount of the check.

27. Check Safekeeping. If you can write checks on your account and utilize check safekeeping or any other system offered by us for the retention of your checks, you understand that the canceled checks will be retained by us and destroyed after a reasonable time period or as required by law. If for any reason we cannot provide you with a copy of a check, our liability will be limited to the lesser of the face amount of the check or the actual damages sustained by you. When you request a copy of a check it may be subject to a fee as defined in the Disclosures.

28. Statements. If your account is a Checking, NOW, Money Market, or Statement Savings account, we will provide you with a periodic statement showing the account activity. The account holder who receives this statement is the agent for his/her co-account holder(s) for purposes of receiving the statement and items. You must notify us within 30 days after we mail, or otherwise make the statement available to you, of any discrepancies, except for transfers governed by the Wire Transfer Agreement. If you fail to notify us, you will have no claim against us. However, if the discrepancy is the result of an electronic fund transfer, the provisions of our Disclosures will control its resolution. If you do not receive a statement from us because you have failed to claim it, or have supplied us with an incorrect address, we may stop sending your statements until you specifically make written request that we resume sending your statements and you supply us with a proper address.

29. Signatures. Your signature on the Account Information form is your authorized signature. You authorize us, at any time, to charge you for all checks, drafts, or other orders for the payment of money, that are drawn on us regardless of by whom or by what means (including facsimile signature(s)) may have been affixed so long as they resemble the signature specimen in our files. For withdrawal and for other purposes relating to any account you have with us, we are authorized to recognize your signature; and we will not be liable to you for refusing to honor signed instruments or instructions if we believe in good faith that one or more of the signatures appearing on the instrument or instruction is not genuine.

If your items are signed using any facsimile signature or non-manual form of signature, you acknowledge that it is solely for your benefit and convenience. You agree that no facsimile signature you have authorized us to honor may be considered a forgery or an unauthorized signature, and that every authorized facsimile signature shall be effective as the signatory’s own original, manual signature. You accept sole responsibility for maintaining security over any device affixing the signature as such signature will be effective regardless of whether the person affixing it was authorized to do so. Your authorization notwithstanding, we are not obligated to accept or pay any items bearing facsimile signatures.

Further, most checks and other items are processed automatically, i.e., without individual review of each check or item. Therefore, unless we agree in a separate writing, in our sole discretion, upon your request and due to unique circumstances to conduct individual review of checks or other items for more than one signer, you agree that we are acting within common and reasonable banking practices by automatically processing checks and other items, i.e., without individual review of each check or item. You agree to indemnify, defend, and hold us harmless from and against all loss, costs, damage, liability, and other injury (including reasonable attorney fees) that you or we may suffer or incur as a result of this practice.

30. Restrictive Legends. We are not required to honor any restrictive legend on checks you write unless we have agreed to the restrict ion in a writing signed by an officer of the financial institution. Examples of restrictive legends are “two signatures required”, “must be presented within 90 days” or “not valid for more than $1,000.00.”

31. No Waiver. You understand and agree that no delay or failure on our part to exercise any right, remedy, power or privilege available to us under this Agreement shall affect or preclude our future exercise of that right, remedy, power or privilege.

CHECKING AND NOW ACCOUNTS

In addition to the General Rules, your Checking Account and Negotiable Order of Withdraw al (NOW) Account will be subject to the following rules:

1. Checking Accounts. If your account is a checking account, it will be either non-interest bearing or interest bearing as defined in the Truth in Savings Disclosure.

2. Withdrawals. Deposits will be available for withdrawal consistent with the terms of our Disclosures. Withdrawals may be subject to a service charge.

3. Withdrawal Notice Requirements. If your account is a NOW account or a non-demand deposit checking account, we have the right to require seven (7) days prior written notice from you of your intent to withdraw any funds from your account.

MONEY MARKET ACCOUNTS

In addition to the General Rules, your Money Market Account will be subject to the following rules:

1. Withdrawals. We have the right to require seven (7) days prior written notice from you of your intent to withdraw any funds from your account. Withdrawals may be subject to a service charge.

2. Access Limitations. You understand that we will not allow more preauthorized transfers than the maximum number specified in the Disclosures. The Disclosures will also specify the maximum number of checks that may be written on your account per month. A preauthorized transfer is a transfer of funds from this account to make payments to a third party by means of a preauthorized or telephone agreement, order or instruction. Federal regulations require compliance with these restrictions. We may be required to close your account, take away any ability to transfer and write checks or convert the account t o a checking or other transaction account if these restrict ions are violated.

SAVINGS ACCOUNTS

In addition to the General Rules, your Savings Account will be subject to the following rules:

1. Withdrawals. We have the right to require seven (7) days prior written notice from you of your intent to withdraw any funds from your account. Withdrawals may be subject to a service charge.

2. Passbooks. If your account is a passbook account and you wish to make a withdrawal without your passbook, we can refuse to allow the withdrawal. If your passbook is lost or stolen, you will immediately notify us in writing.

3. Access Limitations. You understand that we will not allow more preauthorized transfers than the maximum number specified in the Disclosures. A preauthorized transfer is a transfer of funds from this account to make payments to a third party by means of a preauthorized or telephone agreement, order or instruction. Federal regulations require compliance with these restrictions. We may be required to close your account, take away your ability to transfer funds or convert the account to a checking or other transaction account if these restrictions are violated.

CERTIFICATES OF DEPOSIT/TIME DEPOSIT ACCOUNTS

In addition to the General Rules, your Certificate of Deposit (“Certificate”) may be subject to the following:

1. Account Terms. The Certificate bears interest at the rate and basis as set forth on the Certificate. The terms of the Certificate, such as the interest rate(s), Annual Percentage Yield (“APY”), length of term period, renewability, and date of maturity are specified on the Certificate and in the Disclosures provided to you at the time of account opening. Interest will not be compounded unless noted and will be paid to you at the frequency and in the method noted. Withdrawal of interest prior to maturity will affect the APY.

2. Withdrawal Prior To Maturity. You have contracted to keep the account funds on deposit from the issue date until the maturity date. We may accept a request by you for withdrawal of some or all of the account funds prior to the maturity date at our discretion or as otherwise described in the Disclosures.

3. Additional Deposits During the Term. No additional deposits will be allowed to this account during its term unless otherwise described in the Disclosures.

4. Early Withdrawal Penalty. Unless provided otherwise in the Disclosures, we will assess an early withdrawal penalty on any withdrawal, either partial or in whole, that we allow you to make from your account prior to the account’s maturity date. The method for determining that penalty is described in the Disclosures.

5. Renewal. Automatic Renewal Certificates will renew automatically on the stated maturity date of its term. Such renewal will be for a time period equal or similar to the original term and subject to these terms and conditions. Interest for that renewal term will be paid at the interest rate then in effect at this financial institution for similar accounts. If you close the Certificate after the maturity date, or within the grace period following the maturity date, we will not charge an early withdrawal penalty for that withdrawal. The grace period following a maturity date is described in the Disclosures.

6. Single Maturity. Single Maturity Certificates will not automatically renew at maturity. The Disclosures describe our policy concerning the account’s status following the maturity date. To ensure a continuation of interest earning, you must arrange for a new investment of the account balance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FUNDS AVAILABILITY POLICY DISCLOSURE

PURPOSE OF THIS DISCLOSURE
The information here describes our policy of holding deposited items in an account before funds are made available to you for withdrawal. This is our Funds Availability Policy. In summary our policy is to make your funds available on the second Business Day after the day of deposit. Please refer to the section DETERMINING THE AVAILABILITY OF YOUR DEPOSIT for the complete policy.  For purposes of this disclosure, the terms "you"/"your" refer to the customer and the terms "our"/"we"/"us" refer to Axiom Bank.

The term "account" includes any demand deposit, negotiable order of withdrawal account, savings deposit, money market account or other non-time deposit account.

DETERMINING THE AVAILABILITY OF YOUR DEPOSIT
The length of the delay varies depending on the type of deposit and is explained below. When we delay your ability to withdraw funds from a deposit, you may not withdraw the funds in cash, and we will not pay checks you have written on your account by using these funds. Even after we have made funds available to you and you have withdrawn the funds, you are still responsible for checks you deposit that are returned to us unpaid and for any other problems involving your deposit.

When we delay your ability to withdraw funds, the length of the delay is counted in Business Days from the day of your deposit. The term "Business Day" means any day other than a Saturday, Sunday or federally declared legal holiday, and the term "Banking Day" means that part of any Business Day on which we are open to the public for carrying on substantially all of our banking functions..

If you make a deposit before the close of business on a Business Day that we are open, we will consider that day to be the day of your deposit. However, if you make a deposit after the close of business or on a day that we are not open, we will consider the deposit made on the next Business Day we are open.

AVAILABILITY SCHEDULE
Same Day Availability. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. In addition, funds from deposits of cash (if made in person to an employee of Axiom Bank*), wire transfers, and checks drawn on us will also be available on the day of deposit.

Next Day Availability. Funds from deposits of U.S. Treasury checks (if payable to you and deposited into your account), U.S. Postal Service Money Orders (if payable to you and deposited into your account, and the deposit is made in person to an employee of Axiom Bank*), Federal Reserve Bank or Federal Home Loan Bank checks (if payable to you and deposited into your account, and the deposit is made in person to an employee of Axiom Bank*), State or Local Government checks (if payable to you and deposited into your account, and the deposit is made in person to an employee of Axiom Bank*), and Cashier's, Certified, or Teller's checks (if payable to you and deposited into your account, and the deposit is made in person to an employee of Axiom Bank*) are available on the first Business Day after the day of your deposit.

*If you do not make your deposit in person to one of our employees (for example, if you mail the deposit), funds from these deposits will be available no later than the second Business Day after the day of your deposit.

Other Check Deposits
Funds from all other check deposits will be available on the second Business Day after the day of your deposit. The first $200.00 of your deposits, however, will be available on the first Business Day after the day of deposit.

LONGER DELAYS MAY APPLY
If we are not going to make all of the funds from your deposit available to you according to the previously stated availability schedule, we will notify you at the time you make your deposit. We will also tell you when the funds will be available. If your deposit is not made directly to one of our employees, or if we decide to take this action after you have left the premises, we will mail you the notice by the day after we receive your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available..

Funds you deposit by check may be delayed for a longer period under the following circumstances: (a) if we believe a check you deposit will not be paid; (b) if you deposit checks totaling more than $5,000 on any one day; (c) if you redeposit a check that has been returned unpaid; (d) if you have overdrawn your account repeatedly in the last six months; or (e) if an emergency condition arises that would not enable us to make the funds available to you, such as the failure of computer or communications equipment. We will notify you if we delay your availability to withdraw funds for any of these reasons, and we will tell you when the funds will be available.

They will generally be available no later than the seventh Business Day after the day of your deposit. If you will need the funds from a deposit right away, you should ask us when the funds will be available.

SPECIAL RULES FOR NEW ACCOUNTS
If you are a new customer, the following special rules may apply during the first 30 days your account is open. Funds from electronic direct deposits to your account will be available on the day we receive the deposit. Funds from deposits of cash, wire transfers, and the first $5,000 of a day's total deposits of cashier's, certified, teller's, traveler's, and federal, state and local government checks will be available on the first Business Day after the day of deposit if the deposit meets certain conditions. For example, the checks must be payable to you (and you may have to use a special deposit slip). The excess over $5,000 will be available on the ninth Business Day after the day of your deposit. If your deposit of these checks (other than a U.S. Treasury check) is not made in person to one of our employees, the first $5,000 will not be available until the second Business Day after the day of deposit.

Funds from all other check deposits will be available on the ninth Business Day after the day of your deposit.

HOLDS ON OTHER FUNDS FOR CHECK CASHING
If we cash a check for you that is drawn on another financial institution, we may withhold the availability of a corresponding amount of funds that are already in your account. Those funds will be available at the time funds from the check we cashed would have been available if you had deposited it and we decided to delay availability on the deposit.

HOLDS ON OTHER FUNDS IN ANOTHER ACCOUNT
If we accept for deposit a check that is drawn on another financial institution, we may make funds from the deposit available for withdrawal immediately but delay your availability to withdraw a corresponding amount of funds that you have on deposit in another account with us. The funds in the other account would then not be available for withdrawal until the time periods that are described elsewhere in this disclosure for the type of check that you deposited and we decided to delay availability on the deposit.

DEPOSITS AT AUTOMATED TELLER MACHINES
If you make a deposit at an automated teller machine (ATM) that is owned and operated by us before 7:00 pm EST on a Business Day that we are open, we will consider the deposit made that day. However, if you make a deposit at an ATM that is owned and operated by us after 7:00 pm EST or on a day that we are not open, we will consider the deposit made on the next Business Day we are open.

We only allow deposits to be made at ATMs that we own or operate. All ATMs that we own or operate are identified as our machines.

Important Information About Your Account
Substitute Checks and Your Rights
What Is a Substitute Check?

To make check processing faster, federal law permits banks to replace original checks with "substitute checks." These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states: "This is a legal copy of your check. You can use it the same way you would use the original check." You may use a substitute check as proof of payment just like the original check..

Some or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account.

However, you have rights under other law with respect to those transactions.

What Are My Rights Regarding Substitute Checks?
In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounced check fees).

The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500.00 of your refund (plus interest if your account earns interest) within 10 Business Days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days after we received your claim. We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your account.

How Do I Make a Claim for a Refund?

If you believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please call us at: 1-800-584-0015 or write to:
Axiom Bank
Customer Support
258 Southhall Lane, Suite 400
Maitland, FL 32751
or email us at: customersupport@axiombanking.com

You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. Your claim must include:

– A description of why you have suffered a loss (for example, you think the amount withdrawn was incorrect);
– An estimate of the amount of your loss;
– An explanation of why the substitute check you received is insufficient to confirm that you suffered a loss; and
– A copy of the substitute check and/or the following information to help us identify the substitute check such as the check number, the name of the person to whom you wrote the check, the amount of the check.

An expedited recredit claim must be submitted in writing. When a claim has been submitted orally, we must receive that written claim within 10 Business Days of the oral claim.

ELECTRONIC FUND TRANSFER DISCLOSURE

For purposes of this disclosure the terms "we", "us" and "our" refer to Axiom Bank. The terms "you" and "your" refer to the recipient of this disclosure.

The Electronic Fund Transfer Act and Regulation E require institutions to provide certain information to customers regarding electronic fund transfers (EFTs). This disclosure applies to any EFT service you receive from us related to an account established primarily for personal, family or household purposes. Examples of EFT services include direct deposits to your account, automatic regular payments made from your account to a third party and one-time electronic payments from your account using information from your check to pay for purchases or to pay bills. This disclosure also applies to the use of your Axiom Bank ATM Card or Axiom Bank Debit Card at automated teller machines (ATMs) and any networks described below.

This disclosure contains important information about your use of electronic fund transfer (EFT) services provided by Axiom Bank in relation to accounts established primarily for personal, family or household purposes. Please read this document carefully and retain it for future reference.

 

ELECTRONIC FUND TRANSFER SERVICES PROVIDED

SERVICES PROVIDED THROUGH USE OF AXIOM BANK ATM CARD OR AXIOM BANK DEBIT CARD


If you have received an electronic fund transfer card ("Axiom Bank ATM Card" or "Axiom Bank Debit Card") from us you may use it for the type(s) of services noted below, and the following provisions are applicable:

USING YOUR CARD AND PERSONAL IDENTIFICATION NUMBER ("PIN"). In order to assist us in maintaining the security of your account and the terminals, the Axiom Bank ATM Card or Axiom Bank Debit Card remains our property and may be revoked or canceled at any time without giving you prior notice. You agree not to use your Axiom Bank ATM Card or Axiom Bank Debit Card for a transaction that would cause your account balance to go below zero, or to access an account that is no longer available or lacks sufficient funds to complete the transaction, including any available line of credit. We will not be required to complete any such transaction, but if we do, we may, at our sole discretion, charge or credit the transaction to another account; you agree to pay us the amount of the improper withdrawal or transfer upon request.

Your Axiom Bank ATM Card may only be used with your PIN. Certain transactions involving your Axiom Bank Debit Card require use of your PIN. Your PIN is used to identify you as an authorized user. Because the PIN is used for identification purposes, you agree to notify Axiom Bank immediately if your Axiom Bank ATM Card or Axiom Bank Debit Card is lost or if the secrecy of your PIN is compromised. You also agree not to reveal your PIN to any person not authorized by you to use your Axiom Bank ATM Card or Axiom Bank Debit Card or to write your PIN on your Axiom Bank ATM Card or Axiom Bank Debit Card or on any other item kept with your Axiom Bank ATM Card or Axiom Bank Debit Card. We have the right to refuse a transaction on your account when your Axiom Bank ATM Card or Axiom Bank Debit Card or PIN has been reported lost or stolen or when we reasonably believe there is unusual activity on your account.

The security of your account depends upon your maintaining possession of your Axiom Bank ATM Card or Axiom Bank Debit Card and the secrecy of your PIN. You may change your PIN if you feel that the secrecy of your PIN has been compromised. You may change your PIN by contacting our Toll Free Number 1-800-567-3451.

 

ATM SERVICES
The following services are available through use of your Axiom Bank ATM Card and Axiom Bank Debit Card:

You may withdraw cash from your checking account(s), savings account(s), money market account(s), and NOW account(s). You may make deposits into your checking account(s), savings account(s), money market account(s), and NOW account(s).

You may transfer funds between your checking and savings accounts, checking and money market accounts, checking and NOW accounts, savings and money market accounts, savings and NOW accounts, and NOW accounts and money market accounts.

You may make balance inquiries on your checking account(s), savings account(s), money market account(s), and NOW account(s).

NETWORK. Your ability to perform the transactions or access the accounts set forth above depends on the location and type of ATM you are using and the network through which the transaction is being performed. A specific ATM or network may not perform or permit all of the above transactions.

Besides being able to use your Axiom Bank ATM Card or Axiom Bank Debit Card at our ATM terminals, you may access your accounts through the following network(s): ACCEL, CIRRUS, and MAESTRO.

ATM FEES. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used, and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer.

POINT OF SALE TRANSACTIONS
You may use your Axiom Bank Debit Card to purchase goods and services from merchants that have arranged to accept your Axiom Bank Debit Card as a means of payment (these merchants are referred to as "Participating Merchants"). Some Participating Merchants may permit you to receive cash back as part of your purchase. Purchases made with your Axiom Bank Debit Card, including any purchase where you receive cash, are referred to as "Point of Sale" transactions and will cause your "designated account" to be debited for the amount of the purchase. The designated account for Axiom Bank Debit Card transactions is your checking account.

In addition, your Axiom Bank Debit Card may be used at any merchant that accepts MasterCard® debit cards for the purchase of goods and services. Your card may also be used to obtain cash from your designated account at participating financial institutions.

Each time you use your Axiom Bank Debit Card, the amount of the transaction will be debited from your designated account. We have the right to return any check or other item drawn against your account to ensure there are funds available to pay for the Axiom Bank Debit Card transactions. We may, but do not have to, allow transactions which exceed your available account balance or, if applicable, your available overdraft protection. If we do, you agree to pay the overdraft.

CURRENCY CONVERSION - MasterCard®
If you perform transactions with your card with the MasterCard® logo in a currency other than US dollars, MasterCard International Inc., will convert the charge into a US dollar amount. At MasterCard International they use a currency conversion procedure, which is disclosed to institutions that issue MasterCard®. Currently the currency conversion rate used by MasterCard® International to determine the transaction amount in US dollars for such transactions is generally either a government mandated rate or wholesale rate, determined by MasterCard International for the processing cycle in which the transaction is processed, increased by an adjustment factor established from time to time by MasterCard International. The currency conversion rate used by MasterCard International on the processing date may differ from the rate that would have been used on the purchase date or the cardholder statement posting date.

SERVICES PROVIDED THROUGH USE OF TELEPHONE BANKING
You may perform the following functions through use of Telephone Banking.

You may initiate transfers of funds between your checking and savings accounts, checking and money market accounts, checking and NOW accounts, savings and money market accounts, savings and NOW accounts, and NOW accounts and money market accounts.

You may make balance inquiries on your checking account(s), savings account(s), money market account(s), and NOW account(s). You may change your PIN via the telephone.

PREAUTHORIZED TRANSFER SERVICES
You may arrange for the preauthorized automatic deposit of funds to your checking account(s), savings account(s), money market account(s), and NOW account(s).

You may arrange for the preauthorized automatic payment of bills from your checking account(s), savings account(s), money market account(s), and NOW account(s).

SERVICES PROVIDED THROUGH USE OF RETAIL INTERNET BANKING
Axiom Bank offers its customers use of our Retail Internet Banking service.

ELECTRONIC CHECK CONVERSION
You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or to pay bills.

LIMITATIONS ON TRANSACTIONS

There is a daily limit for all ATM withdrawal transactions. For security reasons, specific dollar limits are disclosed at the time the ATM access card is issued. Axiom Bank reserves the right to change dollar amount limits at any time upon prior notification.

We reserve the right to impose limitations for security purposes at any time.

LIMITS ON TRANSFERS FROM CERTAIN ACCOUNTS. Federal regulation limits the number of checks, telephone transfers, online transfers and preauthorized electronic transfers to third parties (including Point of Sale transactions) from money market and savings type accounts. You are limited to six such transactions from each money market and/or savings type account(s) you have each statement period for purposes of making a payment to a third party or by use of a telephone or computer.

NOTICE OF RIGHTS AND RESPONSIBILITIES

The use of any electronic fund transfer services described in this document creates certain rights and responsibilities regarding these services as described below.

RIGHT TO RECEIVE DOCUMENTATION OF YOUR TRANSFERS
TRANSACTION RECEIPTS. Depending on the location of an ATM, you may not be given the option to receive a receipt if your transaction is $15.00 or less. Upon completing a transaction of more than $15.00, you will receive a printed receipt documenting the transaction (unless you choose not to get a paper receipt). These receipts (or the transaction number given in place of the paper receipt) should be retained to verify that a transaction was performed. A receipt will be provided for any transaction of more than $15.00 made with your Axiom Bank ATM Card or Axiom Bank Debit Card at a Participating Merchant. If the transaction is $15.00 or less, the Participating Merchant is not required to provide a receipt.

PERIODIC STATEMENTS. If your account is subject to receiving a monthly statement, all EFT transactions will be reported on it. If your account is subject to receiving a statement less frequently than monthly, then you will continue to receive your statement on that cycle, unless there are EFT transactions, in which case you will receive a monthly statement. In any case you will receive your statement at least quarterly.

PREAUTHORIZED DEPOSITS. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 1-800-584-0015 to find out whether or not the deposit has been made.

RIGHTS REGARDING PREAUTHORIZED TRANSFERS
RIGHTS AND PROCEDURES TO STOP PAYMENTS. If you have instructed us to make regular preauthorized transfers out of your account, you may stop any of the payments. To stop a payment,

call us at: 1-800-584-0015
or write to:
Axiom Bank
Customer Support
258 Southhall Lane, Suite 400
Maitland, FL 32751

We must receive your call or written request at least three (3) business days prior to the scheduled payment. If you call, please have the following information ready: your account number, the date the transfer is to take place, to whom the transfer is being made and the amount of the scheduled transfer. If you call, we will require you to put your request in writing and deliver it to us within fourteen (14) days after you call.

NOTICE OF VARYING AMOUNTS. If you have arranged for automatic periodic payments to be deducted from your checking or savings account and these payments vary in amount, you will be notified by the person or company you are going to pay ten days prior to the payment date of the amount to be deducted. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.

OUR LIABILITY FOR FAILURE TO STOP PREAUTHORIZED TRANSFER PAYMENTS. If you order us to stop one of the payments and have provided us with the information we need at least three (3) business days prior to the scheduled transfer, and we do not stop the transfer, we will be liable for your losses or damages.

YOUR RESPONSIBILITY TO NOTIFY US OF LOSS OR THEFT
If you believe your Axiom Bank ATM Card or Axiom Bank Debit Card or PIN or internet banking access code has been lost or stolen,

call us at: 1-800-584-0015
or write to:
Axiom Bank
Customer Support
258 Southhall Lane, Suite 400
Maitland, FL 32751

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

CONSUMER LIABILITY
Tell us at once if you believe your Axiom Bank ATM Card or Axiom Bank Debit Card or PIN or internet banking access code has been lost or stolen or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. If you tell us within two (2) business days after you learn of the loss or theft of your Axiom Bank ATM Card or Axiom Bank Debit Card or PIN, you can lose no more than fifty dollars ($50) if someone used your Axiom Bank ATM Card or Axiom Bank Debit Card or PIN without your permission. If you do not tell us within two (2) business days after you learn of the loss or theft of your Axiom Bank ATM Card or Axiom Bank Debit Card or PIN and we can prove we could have stopped someone from using your Axiom Bank ATM Card or Axiom Bank Debit Card or PIN without your permission if you had given us notice, you can lose as much as five hundred dollars ($500).

Also, if your statement shows transfers you did not make, including those made by card, code, or other means, tell us at once. If you do not tell us within sixty (60) days after the statement was transmitted to you, you may not receive back any money you lost after the sixty (60) days, and therefore, you could lose all the money in your account (plus your maximum overdraft line of credit, if applicable), if we can prove that we could have stopped someone from taking the money had you given us notice in time. If a good reason (such as a long trip or hospital stay) keeps you from giving the notice, we will extend the time periods.

CONSUMER LIABILITY FOR UNAUTHORIZED TRANSACTIONS INVOLVING AXIOM BANK DEBIT CARD
The limitations on your liability for unauthorized transactions described above generally apply to all electronic fund transfers. However, different limitations apply to certain transactions involving your card with the MasterCard® logo. These limits apply to unauthorized transactions processed on the MasterCard® Network.

If you promptly notify us about an unauthorized transaction involving your card and the unauthorized transaction took place on your MasterCard ® branded card, including any PIN-based ATM or POS transactions, zero liability will be imposed on you for the unauthorized transaction. In order to qualify for the zero liability protection, you must have exercised reasonable care in safeguarding your card from the risk of loss or theft and, upon becoming aware of such loss or theft, promptly reported the loss or theft to us. For commercial accounts, zero liability protection will only apply to transactions conducted with a card issued for a commercial purpose under a ''small business'' program as described on www.mastercardbusiness.com (information found under ''Small Business'', then select the ''Products'' tab).

IN CASE OF ERRORS OR QUESTIONS ABOUT YOUR TRANSACTIONS
In case of errors or questions about your electronic fund transfers,

call us at: 1-800-584-0015
or write to:
Axiom Bank
Customer Support
258 Southhall Lane, Suite 400
Maitland, FL 32751
or email us at: customersupport@axiombanking.com
or use the current information on your most recent account statement.

Notification should be made as soon as possible if you think your statement or receipt is wrong or if you need more information about a transaction listed on the statement or receipt. You must contact Axiom Bank no later than 60 days after it sent you the first statement on which the problem or error appears. You must be prepared to provide the following information:

– Your name and account number.
– A description of the error or transaction you are unsure about along with an explanation as to why you believe it is an error or why you need more information.
– The dollar amount of the suspected error.

If you provide oral notice, you will be required to send in your complaint or question in writing within ten (10) business days.

We will determine whether an error occurred within ten (10) business days (twenty (20) business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new accounts and foreign initiated or Point of Sale transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days for new accounts) for the amount which you think is in error, so that you will have the use of the money during the time it takes to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. The extended time periods for new accounts apply to all electronic fund transfers that occur within the first thirty (30) days after the first deposit to the account is made, including those for foreign initiated or Point of Sale transactions.

We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

In case of errors or questions about your electronic funds transfers,

call us at: 1-800-584-0015
or write to:
Axiom Bank
Customer Support
258 Southhall Lane, Suite 400
Maitland, FL 32751
or email us at: customersupport@axiombanking.com

LIABILITY FOR FAILURE TO COMPLETE TRANSACTION
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages as provided by law. However, there are some exceptions. We will NOT be liable, for instance:

– If through no fault of ours, you do not have enough money in your account to make the transfer.
– If the transfer would result in your exceeding the credit limit on your line of credit, if you have one.
– If the electronic terminal was not working properly and you knew about the breakdown before you started the transfer.
– If circumstances beyond our control (such as fire or flood, computer or machine breakdown, or failure or interruption of communications facilities) prevent the transfer, despite reasonable precautions we have taken.
– If we have terminated our Agreement with you.
– When your Axiom Bank ATM Card or Axiom Bank Debit Card has been reported lost or stolen or we have reason to believe that something is wrong with a transaction.
– If we receive inaccurate or incomplete information needed to complete a transaction.
– In the case of preauthorized transfers, we will not be liable where there is a breakdown of the system which would normally handle the transfer.
– If the funds in the account are subject to legal action preventing a transfer to or from your account.
– If the electronic terminal does not have enough cash to complete the transaction.

There may be other exceptions provided by applicable law.

CHARGES FOR TRANSFERS OR THE RIGHT TO MAKE TRANSFERS
SCHEDULE OF FEES. The schedule of fees referred to above is being provided separately and is incorporated into this document by reference. Additional copies of the schedule may be obtained from Axiom Bank upon request.

DISCLOSURE OF ACCOUNT INFORMATION
We will disclose information to third parties about your account or electronic fund transfers made to your account:

 

Where necessary to complete a transfer or to investigate and resolve errors involving the transfer(s); or order to verify the existence and condition of your account for a third party such as a credit bureau or merchant; or In order to comply with government agency or court orders; or with your consent.

 

DEFINITION OF BUSINESS DAY
Business days are Monday through Friday excluding holidays.

NOTICE OF ATM SAFETY PRECAUTIONS
SAFETY PRECAUTIONS FOR ATM TERMINAL USAGE. Please keep in mind the following basic safety tips whenever you use an ATM:

– Have your Axiom Bank ATM Card or Axiom Bank Debit Card ready to use when you reach the ATM. Have all of your forms ready before you get to the machine. Keep some extra forms (envelopes) at home for this purpose.
– If you are new to ATM usage, use machines close to or inside a financial institution until you become comfortable and can conduct your usage quickly.
– If using an ATM in an isolated area, take someone else with you if possible. Have them watch from the car as you conduct your transaction.
– Do not use ATMs at night unless the area and machine are well-lighted. If the lights are out, go to a different location.
– If someone else is using the machine you want to use, stand back or stay in your car until the machine is free. Watch out for suspicious people lurking around ATMs, especially during the times that few people are around.
– When using the machine, stand so you block anyone else’s view from behind.
– If anything suspicious occurs when you are using a machine, cancel what you are doing and leave immediately. If going to your car, lock your doors.
– Do not stand at the ATM counting cash. Check that you received the right amount later in a secure place, and reconcile it to your receipt then.
– Keep your receipts and verify transactions on your account statement. Report errors immediately. Do not leave receipts at an ATM location.

 

ADDITIONAL PROVISIONS

Your account is also governed by the terms and conditions of other applicable agreements between you and Axiom Bank. You agree not to reveal your PIN to any person not authorized by you to access your account.

BUSINESS CUSTOMERS: Business Customers will not have the benefit of any consumer law limiting liability with respect to the unauthorized use of the card. This means a Business Customer's liability for the unauthorized use of the card could be greater than the liability in a consumer debit card transaction. Business Customer acknowledges the additional risk and greater measure of liability associated with the use of business purpose cards.

 

 

 

Checks and Other Transaction Account Payments

For other transactions that would cause you to exceed your balance, such as if you write a check that overdraws your account or for recurring bills automatically deducted from your account, your bank can choose whether to “pay” (cover) the transaction that would cause you to exceed your balance. If the bank decides it will cover the transaction, expect it to charge you an overdraft fee, which may average around $30. If the bank decides not to cover the transaction, it may charge you a “non-sufficient funds” (NSF) fee and the merchant also may charge you a returned check fee.

Two Ways to Avoid Costly Overdraft Fees in Automated Overdraft Programs

You can protect yourself from costly overdraft fees by:
1. Watch Your Balance. Track the money you deposit into and with draw from your account. You can do this on a paper check register or electronically. Remember to track ATM withdrawals, purchases you make with your debit card, bills that get debited electronically from your account, and checks. It also may be a good idea to keep a cushion of funds in your account to help prevent unintended overdrafts.
2. Link Your Checking Account to a Savings Account. If the accounts are linked and you do not have enough money in your checking account to cover a transaction, the bank will transfer funds from your savings account to your checking account to cover the difference. This can save you money over other overdraft programs because most banks will only charge you a small fee, if they charge at all, for transfers. But, this option is useful only if you have enough money in the linked savings account to cover the transaction. Otherwise, ask your bank about other less costly alternatives to over-draft payment programs, such as a linked line of credit or affordable small-dollar loan.

Avoid Overdraft Fees

An overdraft can occur when you try to spend more money than you have available in your checking account. For example, let’s assume you have $40 in your account. You ask the phone company to electronically deduct $35 from your checking account to pay the bill. You now have $5 available. Next, you use your debit card to make a $10 purchase. You could overdraw your account if the bank allows the $10 purchase to be processed. This could cost you expensive overdraft fees. The amount you are overdrawn plus your bank’s fees will be deducted immediately, in full, from your next deposit(s) -- including from payroll deposits made by your employer, government benefit deposits, and other direct deposits on which you may depend. These deductions will lower your account balance once again and may increase the risk of more overdrafts and costly fees.

ATM and Point of Sale Debit Card Purchases

In 2010, federal regulations took effect that provide certain protections for bank customers when their deposit account(s) are overdrawn. Customers now have a choice whether to opt-in to a bank’s overdraft program. By choosing to optin, the bank can charge you a fee to process point-of-sale (POS) or ATM transactions that exceed your account balance.
This is called the “opt-in rule” – if you do not opt in, the bank will decline your ATM withdrawals and debit card transactions at POS terminals if you do not have enough money in your account to cover the withdrawal or purchase. If you do not opt-in but the bank pays an ATM or POS item when your account is overdrawn, the bank cannot charge you an overdraft fee.

What should I do if I have a problem?

If you have a concern about your account, contact your financial institution. Explain the problem and how you would like to see the problem resolved. If contacting the bank does not produce desired results, you can contact the bank’s federal regulator for assistance. To learn more about smart ways to manage your money, complete the FDIC Money Smart financial education program online through www.fdic.gov/moneysmart. You can also find financial education workshops or individualized counseling in your area. (FDIC-005-2011)

To learn more about how to contact your bank’s federal regulator, call the FDIC’s Consumer Assistance Line at 1-877-ASK-FDIC (1-877-275-3342). www.fdic.gov/consumer